Selling when your sale has fallen through
Roughly one in four agreed sales in the UK collapses before exchange. If your buyer has pulled out, or the chain has broken beneath you, you can relist, switch agents, go to auction, or sell to a buyer who is the end of the chain. We buy with our own funds and complete in 7 to 28 days, with no estate agent fees.
Get a Free Cash Offer Call us nowQuick answer: Nothing is binding until exchange of contracts, so a buyer who pulls out before then owes you nothing. Q1 2026 figures put the UK fall-through rate at 22.5% (Quick Move Now) to 25.8% (OnTheMarket and Reeds Rains), with 37.5% of collapses driven by survey problems. Your realistic options are to relist, switch agents, go to auction, or sell to a cash buyer. We price each property on its own rather than to a set percentage. Our written offer is valid for 14 days and we complete in 7 to 28 days, in any condition, with no estate agent fees.
Three steps, and you are out of the chain
No relisting, no second round of viewings, no waiting to see whether the next buyer holds.
Step 1
Tell us what happenedFill in the form at the bottom of this page. It takes a couple of minutes. If a survey caused it, say so.
Step 2
Get your offer the same dayIn writing, valid for 14 days. Our best offer on what you have told us, not a number we work up from.
Step 3
You pick the completion dateWe handle the paperwork with your solicitor. Most sales complete in 7 to 28 days, or later if you need longer.
What actually happens when a sale falls through
The sale stops, and nothing about it was ever binding. In England and Wales neither you nor your buyer is committed until contracts are exchanged. Up to that moment either side can walk away, at no cost and with no notice.
That is the part most people find hardest. Months of viewings, negotiation and solicitor correspondence, plans built around a moving date, and none of it counted for anything. It is a genuinely bad day and it is worth saying so plainly before we get to the practical bits.
What follows is what it has cost you, what you can and can't recover, and the four routes open to you now. If you have already decided you want to skip the relisting cycle, our guide on selling your house quickly in South Yorkshire covers the chain free route step by step.
Why sales collapse before exchange
Knowing which of these happened to you matters, because it tells you whether the next buyer will hit the same wall.
The survey raised problems
The biggest single cause, at 37.5% of Q1 2026 fall-throughs. Structural movement, damp, subsidence or knotweed can push a buyer to cut their offer sharply or leave. The same report will come back next time unless the work is done.
The mortgage offer was withdrawn
Lenders revise or pull offers when a buyer's circumstances change, when the survey worries them, or when their own lending criteria shift.
The chain fell apart
Your buyer's own sale collapsed underneath them. They wanted to carry on and simply couldn't.
The buyer changed their mind
No reason is required before exchange, and none is often given.
The delays wore them down
A conveyancing process that runs five or six months leaves a long window for jobs, relationships and finances to change.
Something turned up in the legal pack
Missing building regulations sign-off for an extension, a leasehold problem, an unresolved boundary or a lapsed indemnity policy. None of it shows on a viewing, and it can stall a mortgaged buyer for months or lose them altogether.
Not sure where you stand?
Tell us about the property and we'll come back the same day with a written offer, valid for 14 days. No obligation, and no pressure either way.
Get my free cash offerOnly the survey and the legal pack say anything about your property. The rest are about the chain, and a chain is the one thing you can remove.
What a collapsed sale has already cost you
Some of it is one-off. The part people miss is what keeps running every month the property sits there waiting for a second buyer.
Want a real figure rather than an estimate?
Two minutes on the form is enough. We price on the property itself, not to a set percentage, and it's our best offer first time.
See what we'd payTwo things you won't be billed for: estate agent fees, if you were on a no sale, no fee agreement, and the buyer's survey, which was their cost. They have lost that fee too, which is why most buyers don't walk away lightly.
The monthly ones are what people underestimate. A sale that collapses and takes another few months to replace can cost more in holding costs than the abortive legal fees ever did, and if it tips the property past a year empty, the council tax doubles on top.
Tax, including any Capital Gains Tax, is your own responsibility and isn't covered by any cash buying service. Take independent tax advice if it applies to you.
Can you claim anything back from the buyer?
In almost every case, no. Until exchange of contracts, neither party owes the other anything. A buyer who has cost you months and several hundred pounds in legal fees can walk away owing nothing at all. It is one of the least forgiving features of how property sales work here.
Two things push against it. Reservation agreements ask the buyer for a deposit of around £500 to £1,000 when the offer is agreed, which you keep if they pull out without good reason. Lock-in agreements are a more formal version, rarely used in ordinary residential sales. Neither removes the risk, but a reservation agreement does filter out buyers who were never really committed. If you relist, ask your agent whether they use one.
Your four routes forward
Relist with the same agent
Free and quickest to arrange. Sensible if your agent checked the buyer's funding properly and was simply unlucky. Second listings usually take longer than the first, and you carry the same fall-through risk again.
Switch agents
Worth it if the buyer was never properly qualified. Read your contract first, because sole agency agreements have a tie-in and a notice period, and some charge a fee if you sell to a buyer they introduced.
Go to auction
Fast and certain once the hammer falls, and it can beat a cash offer where a property draws competing bidders. You pay entry and commission fees, you don't know the price until the day, and completion is fixed rather than chosen. Our guide to selling a house at auction covers the trade-offs.
Sell to us
The price is agreed in writing before you commit, nothing comes off it, and you choose the completion date. No lender, no survey and no chain, so the three things that killed your last sale can't happen again. Our figure is lower than a full open market price, and what it costs to sell to a cash buyer sets out that trade-off honestly.
Working to a deadline?
Tell us the date. Most sales complete in 7 to 28 days, and if we can't work to your timescale we'll say so straight away.
Talk to us todayWhy being the end of the chain removes the risk
We buy with our own funds. That means there is no mortgage lender who can withdraw an offer, no survey that can be used to renegotiate, and no property we need to sell first in order to buy yours.
Take those three away and most of the reasons on the list above simply can't happen. What is left is conveyancing, which is why we complete in 7 to 28 days rather than the 22 weeks an open market sale typically takes.
A chain sale
- Your buyer applies for a mortgage, which the lender can still withdraw
- The lender sends a surveyor, who can down-value or flag the condition
- Searches come back and can raise something nobody expected
- Enquiries go back and forth between four sets of solicitors
- Your buyer's own sale has to hold together
- So does their buyer's sale, and so on up the chain
- Everyone has to be ready to exchange on the same day
Selling to us
- No mortgage application, because we buy with our own funds
- No lender's surveyor, so condition can't be used to renegotiate
- No onward chain, because we aren't selling anything to buy yours
- Your solicitor still does the searches and the legal work properly
- You pick the completion date, and we work to it
That's why this route runs in weeks rather than months. The legal work still happens, the things that break sales don't.
We buy in any condition, including the problems that killed the last sale. You don't need to fix anything, clear anything, or arrange a single viewing. If the survey found damp, movement or knotweed, show us the report. It usually speeds things up.
How we work when a chain has broken
Tell us about the property and what happened to the last sale. We give you a written cash offer, usually the same day, valid for 14 days. It is our best offer on what you have told us, not an opening number we expect to negotiate up from.
We price each property on what it actually is. There is no percentage formula behind the figure. Once you accept, our solicitor speaks to yours and we work to the completion date you want, whether that is next week or three months out while you find somewhere to move to.
We buy across Sheffield, Rotherham, Doncaster, Barnsley and the surrounding towns. If a broken chain has left you needing to move fast, or you simply want the certainty this time, that is exactly the situation we buy in.
Still weighing it up?
You don't have to decide anything to get a figure. Tell us about the property and we'll put our best offer in writing, valid for 14 days.
Get my free cash offerFrequently asked questions
Almost never. In England and Wales neither side is committed until exchange of contracts. Before that point a buyer can walk away without giving a reason, without notice, and without owing you anything, including your solicitor's abortive fees. The one exception is a reservation agreement, where the buyer put down a deposit of roughly £500 to £1,000 when the offer was agreed. If you had one and they pulled out without good reason, you keep that deposit. Ask your solicitor whether anything you signed covers it.
Common enough that it isn't a reflection on you or your house. Q1 2026 figures from Quick Move Now put the UK fall-through rate at about 22.5%. OnTheMarket and Reeds Rains put it nearer 25.8% for the same period. That is roughly one in four agreed sales collapsing before exchange. Survey problems drove 37.5% of them, the single biggest cause. These figures move every quarter, so check the latest published data if you need a current number.
It depends how far things had got. Your solicitor charges for the work they did, so an abortive file usually runs between £500 and £1,000 once searches and enquiries were under way, and a good deal less if it fell over early. An EPC costs £60 to £120 and stays valid for ten years, so it carries straight into your next sale. If your agent works on a no sale, no fee basis you owe them nothing, but check what you signed. The buyer's survey was their cost, not yours. Ask your solicitor for a written breakdown.
Look at how they handled the buyer before you decide. A good agent will have checked the buyer's mortgage agreement in principle and their position in the chain before recommending you accept. If that didn't happen, the same thing can happen again. Relisting with the same agent costs you nothing and is quickest to arrange. Switching means reading your contract first, because sole agency agreements usually have a tie-in and a notice period. Either way, ask the next agent to prove the buyer's funding before you take the house off the market.
Treat silence as a warning, not a delay. The signs of a sale in real trouble are a buyer who has stopped answering their own solicitor, searches that have expired with nobody agreeing to refresh them, a mortgage offer that has lapsed with no update, or their own sale collapsing without them confirming they still want to go ahead. Ask your solicitor to write formally, requesting written confirmation that the buyer intends to proceed, with a clear deadline. If the deadline passes with no reply, you can treat the sale as withdrawn and move on.
A little, and it is worth being honest about it. Buyers and agents can see how long a property has been listed and whether the price has moved. A second listing invites the question of what the survey found. You can get ahead of it by having the issue quoted or fixed, and by telling the next buyer up front. If the property has been listed twice already, or the problem is one a lender won't accept, a sale that doesn't depend on a mortgage removes the question entirely.
Rather just ask us directly?
You don't need to read the rest. Send us the property details and we'll come back the same day with a written offer, valid for 14 days.
Get my free cash offerWith another mortgaged buyer, quite possibly. Survey problems drove 37.5% of Q1 2026 fall-throughs, and the same report will come back on the next survey unless the work is done. Damp, structural movement, subsidence, knotweed and non-standard construction are the usual culprits, and lenders react to them, not just buyers. We don't rely on a mortgage survey, so condition doesn't put our purchase at risk. We look at the property, price it as it stands, and buy it that way.
We complete in 7 to 28 days once we have agreed a price, and the fastest we have done is 7 days. There is no mortgage lender, no survey down-valuation and no onward purchase behind us, so the things that usually break a sale aren't in the way. If you need longer, because you are still finding somewhere to move to, we work to your date instead.
Yes, and this is one of the more common reasons people call us. We buy your property and you become a chain free buyer on the place you want, which is a much stronger position to negotiate from. We can also complete and let you stay on for an agreed period while you finish your own purchase. Tell us the date you are working to and we will fit around it rather than the other way round.
Possibly, so read the agreement before you agree anything with us. Most sole agency contracts have a tie-in period, a notice period, and a clause about buyers they introduced. Ask the agent in writing when you are free to sell elsewhere. Once that is clear, we can put a written offer to you the same day, valid for 14 days.
No, they work quite differently. At auction you pay entry and commission fees, the price isn't known until the day, and completion is normally fixed at 28 days whether that suits you or not. With us the figure is agreed in writing before you commit, there are no fees taken off it, and you choose the completion date. Auction can beat us on price when a property attracts competing bidders. It is worth comparing both rather than assuming.
It helps, and nothing you say will put us off. If a survey turned something up, showing us the report often speeds things up, because it answers questions we would otherwise ask. If the buyer simply changed their mind, that tells us the property is fine and the buyer wasn't. Either way we would rather know at the start than find it during conveyancing, and we would rather give you an honest answer up front than an offer we later have to move.
Question we haven't answered?
Put it on the form with your property details and we'll answer it straight, even if the answer is that a cash sale isn't right for you.
Ask us about your propertyGuides that might help right now
What to Do When Your House Sale Falls Through
The full guide: what a collapsed sale costs you, what you can claim back, and every option for moving forward.
Read guide →
How Much Do Cash Buyers Offer Below Market Value?
What a cash offer actually reflects, why it sits below a full open market price, and how to judge whether it is fair.
Read guide →
Your House Has Been on the Market Too Long
Why second listings take longer, what buyers read into a returning property, and how to reset the sale.
Read guide →Your sale fell through. This one won't.
Tell us about the property and what happened last time. We buy with our own funds, so there is no lender, no survey and no chain behind us.
Our promise to you: We will never pressure you into a sale. Your enquiry is completely confidential. If we make you an offer and it isn't right for you, there is absolutely no obligation to proceed.